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Uber bans a user named ‘Swastika’ Chandra, later apologizes. What happened?

Vaseline 1 month ago

A woman named ‘Swastika’ Chandra from Australia faced a ban from Uber’s ride-sharing and food delivery services because her first name violated the company’s terms. New York Post reported. She was asked to change it in the app to continue with the services. Five months later, the company apologized, acknowledging that these types of incidents are assessed on a case-by-case basis, and regained access to the app.

Five months later, the company apologized, acknowledging that these types of incidents are assessed on a case-by-case basis, and regained access to the app. (Representative image)

The incident took place in October last year. Chandra encountered the incident when she tried to order food through Uber Eats. During the payment phase, she received a notification stating that her name violated the company’s terms.

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“I was placing a food order one afternoon and went to the payment stage and a pop-up appeared saying, ‘Your first name is in conflict and you need to change your name in the app,’” Chandra told A Current. Affair.

She explained in the program that although she understood her name was linked to Adolf Hitler’s Nazi party, she remained proud of it and would not change it for anyone. “They don’t know that the Hindus used it for thousands of years before Hitler used it in the wrong way,” she said.

Australian woman Swastika Chandra clarified that her first name means “good luck” in Sanskrit and was often used as a name in Fiji, where she spent her childhood.

In 1920, Adolf Hitler adopted the ‘Swastika’ as a symbol for Germany and incorporated it into the flag of the National Socialist Party, or Nazi Party, which rose to prominence in Germany in the following decade.

Uber’s response

After five months, Uber finally granted an exemption to Chandra to rejoin the platform, following the intervention of The Hindu Council and support from the Attorney General of New South Wales.

The New South Wales Jewish Board of Deputies also supported Chandra. Uber apologized to Chandra and acknowledged that their review process took longer than expected, in a statement to news.com.au.

“Uber is committed to facilitating a safe and welcoming environment for all users,” the company said. “For this reason, Uber has a global policy to restrict access to users whose names in the Uber app may contain offensive words.”

“We understand that there are different cultural nuances to names, which is why our teams handle these types of incidents on a case-by-case basis to ensure we assess each account fairly.

“In this case, after assessing MS. At Chandra’s request, we restored her access to the app.

“We have apologized to Ms. Chandra for any inconvenience this has caused her, and we appreciate her patience as we reviewed the matter, which has taken longer than we had hoped.”

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